You’ve installed the Google Docs Offline Chrome extension.įirst, confirm that Drive is turned on for the domain and the user's organizational unit.You have the Chrome Web Store turned on.For details, go to Set up offline access to Docs editors. Users are allowed to use Docs, Sheets, and Slides offline.Create a screencast or take screenshots.For details, go to Step 1: Get a Report ID for Google Drive. Original file names or URLs of affected itemsįor syncing or crashing issues, send an error report to Google.User’s version of the Drive sync client.Number of users on the sharing list experiencing the issueįirst, confirm that the document is not in the user’s Drive Trash.List of users that the document is shared with and the sharing setting for each user (Editor, Commenter, or Viewer).Type of document, such as Google Docs, Sheets, or Slides, that the issue occurs in.Network and server issues Network and DNS issues
Types and versions of browser, operating system, and running extensions, including internet security, firewall, anti-virus, or pop-up blocking software.Affected usernames and, if applicable, Google product and version.Incognito mode-Go to Browse in private.Guest mode-Go to Browse Chrome as a guest.
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For example, HTTP Archive (HAR) file recordings, recommend in places below, include the content of any pages you download while recording, including sensitive content. Important: Do not submit sensitive data such as passwords, government identification numbers, and cardholder data to support. They also ensure that we clearly document the observed symptoms. The exact error messages let us narrow the scope of the problem and speed up review of the system log files. The screenshots you provide help our support agents confirm the error or behavior as your users experience it. The information you provide helps us resolve your issue quickly and properly. For privacy reasons, our support agents don’t have access to any user views that show user-generated content, so we can’t review all relevant aspects of the user’s view and context of a reported problem.